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PRIVACY POLICY

We respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and share your information when you visit our website or purchase from us.

What We Collect

We may collect personal information when you:

  • Place an order

  • Create an account

  • Sign up to our mailing list

  • Contact us via email or social media

  • Browse our website

  • This information may include:

  • Your name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment details (processed securely via third-party providers)

  • Order history

  • Website usage (via cookies and analytics)

How We Use Your Information

We use your information to:

  • Process and fulfil orders

  • Communicate with you about your order or account

  • Send email updates, newsletters, or promotional offers (only if you opt in)

  • Improve website performance and customer experience through analytics

  • Comply with legal obligations

Email Marketing

If you subscribe to our mailing list, we may send you emails about new products, offers, updates, and wellness-related content. You can unsubscribe at any time using the “unsubscribe” link in our emails.

We never send spam, and we don’t share your email with third parties for marketing purposes.

Cookies & Analytics

We use cookies and similar tracking tools to:

  • Remember your preferences

  • Analyse how people use our site

  • Improve site performance and functionality

Our site may also use Google Analytics and other tools to track general website activity. This helps us understand how visitors engage with our site and how we can improve.

You can disable cookies through your browser settings, but some parts of the site may not function properly if you do.

Payment & Security

We use secure third-party platforms to process payments, including Stripe, PayPal, Afterpay, and Klarna. Your full payment details are never stored on our servers.

We take reasonable steps to protect your information from unauthorised access, misuse, or loss using secure platforms, encrypted payment gateways, and password protection.

Sharing Your Information

We only share your personal information when necessary to:

  • Process payments

  • Ship your order

  • Manage customer support

  • Comply with legal obligations

We never sell or rent your personal information.

Third Party Services

We may use trusted third-party services to support our business (e.g. email marketing platforms, payment gateways, analytics). These providers have their own privacy policies, and we encourage you to read them.

Your Rights

Under the Australian Privacy Act, you have the right to:

  • Request access to your personal data

  • Ask for corrections or updates

  • Withdraw consent for marketing

  • Request your data be deleted (where legally possible)

  • You can contact us at info@magnesiumrelief.com to request any of the above.

Children's Privacy

We do not knowingly collect personal information from individuals under the age of 16. If you believe we have collected such information without parental consent, please contact us immediately.

Changes To This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. The most current version will always be posted on this page.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at: info@magnesiumrelief.com

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